Say What? Cancellation, No-show and Late Arrival Policies

One of the tougher parts of running a service business is deciding how to handle last-minute cancellations, missed appointments and late arrivals. I aim for a considerate and compassionate fairness. The new policies are below. I’m generally happy to be flexible about these policies when illness or emergencies arise. Having said that, if we’re working together, it’s pretty much a given that you will be someone who is respectful of my time and vice versa, so this likely won’t even be an issue.

Cancellation Policy

I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policy will be honored.

Failure to cancel prior to 2 hours before the start of the appointment time will result in charge for 50% of the scheduled appointment price. 

Ideally, you’ll give me closer to 24-48 hours notice when possible. I trust your judgement and consideration. Should I need to apply the cancellation policy, you will be invoiced via email.

Late Arrivals
If you arrive late, your session may be shortened. You will be charged the full amount of the scheduled session.